We are currently experiencing a problem with our service

Incident Report for Soundtrack

Resolved

This incident has been resolved.

Posted Nov 24, 2025 - 09:07 UTC

Update

We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected.

The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.

Posted Nov 21, 2025 - 15:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 21, 2025 - 15:00 UTC

Investigating

We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.

Posted Nov 21, 2025 - 11:35 UTC