Resolved -
This incident has been resolved.
Nov 24, 09:07 UTC
Update -
We have identified the issue and some users (2-3%) of our mobile and desktop apps are affected.
The app momentarily lost its sound zone pairing. We expect this to automatically recover in most cases, but some users might need to re-pair their player by pressing "Take over playback" from the app, or by pairing again from the web UI.
Nov 21, 15:02 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 21, 15:00 UTC
Investigating -
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Nov 21, 11:35 UTC