Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our services have access to network accordingly:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted:
- soundtrack.io
- soundtrackyourbrand.com
If the issue persists after completing these checks, please reach out to our support team by following the steps outlined here:
https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Apr 16, 2025 - 12:39 UTC
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our services have access to network accordingly:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted:
- soundtrack.io
- soundtrackyourbrand.com
If the issue persists after completing these checks, please reach out to our support team by following the steps outlined here:
https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Apr 16, 2025 - 12:39 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 2025 - 12:38 UTC
Apr 16, 2025 - 12:38 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 2025 - 12:37 UTC
Apr 16, 2025 - 12:37 UTC
Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
You can find our general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 12:02 UTC
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
You can find our general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 12:02 UTC
Monitoring - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
You can find our general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 07:23 UTC
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
You can find our general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 07:23 UTC
Identified - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
You can find general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 09:12 UTC
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
You can find general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 09:12 UTC
Update - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
You can find general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 08:50 UTC
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
You can find general firewall guidance here:
π https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 08:50 UTC
Monitoring - Some users are reporting problems visiting our websites, including error messages like "Something went wrong" or "Your connection is not private".
Our team is actively investigating and working to resolve the issue as quickly as possible.
In the meantime, you can try the following workarounds:
- Use a different browser
- Clear your browser cache
- Log out and log back in
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
Thank you for your patience!
Apr 10, 2025 - 12:23 UTC
Our team is actively investigating and working to resolve the issue as quickly as possible.
In the meantime, you can try the following workarounds:
- Use a different browser
- Clear your browser cache
- Log out and log back in
If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com
Thank you for your patience!
Apr 10, 2025 - 12:23 UTC
Account Management
?
Degraded Performance
Payments
?
Operational
Music Management
?
Operational
Music Playback
?
Operational
Sonos
?
Operational
Login
?
Operational
Platform hosting
?
Operational
Google Cloud Platform Google App Engine
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Cloud Datastore
Operational
Google Cloud Platform Google Cloud Networking
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Compute Engine
Operational
Google Cloud Platform Google Container Engine
Operational
Cloudflare
?
Operational
Cloudflare Workers
Operational
Cloudflare Pages
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare DNS Updates
Operational
Cloudflare CDN/Cache
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.