All Systems Operational

Uptime over the past 90 days. View historical uptime.
Account Management Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Music Management Operational
90 days ago
100.0 % uptime
Today
Music Playback Operational
90 days ago
100.0 % uptime
Today
Sonos Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Platform hosting Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Container Engine Operational
Cloudflare Operational
Cloudflare Workers Operational
Cloudflare Pages Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare CDN/Cache Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 13, 2026

No incidents reported today.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
We are currently experiencing a problem with our service
Resolved - The incident was caused by an issue with our third-party hosting provider. While the problem was ongoing, we actively explored alternative ways to mitigate the impact.

As a result of this incident, some devices may have become unpaired and will need to be re-paired. Music that was already played or cached should have worked, but there may have been difficulties updating to new schedules or playlists. With that said, everything should be back to normal now.

If you notice any further issues, please contact us at support@soundtrack.io
Mar 9, 18:10 UTC
Monitoring - We’ve applied the currently necessary backend configuration to address the issue and are currently monitoring progress. It may take a little time for the situation to be fully resolved, but we’ll keep you informed.

We understand this may be disruptive and sincerely appreciate your patience. We’ll continue to provide updates as we make progress.
Mar 9, 17:02 UTC
Identified - Update: We’ve narrowed down the issue and are starting to see improvements. We will continue to investigate and monitor the situation closely.

We understand this may be disruptive and sincerely appreciate your patience. We’ll keep you updated as we make progress.
Mar 9, 16:34 UTC
Update - Update: We are continuing to actively work on resolving the issue as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We will continue to provide updates as we make progress.
Mar 9, 14:26 UTC
Update - Update: We are actively working on alternative ways to resolve the issue as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We will continue to provide updates as we make progress.
Mar 9, 13:37 UTC
Update - Update: The previous solution didn’t fully resolve the issue. Our team is actively working on alternative ways to fix it as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We’ll continue to provide updates as we make progress.
Mar 9, 12:37 UTC
Update - Update: Things are now moving in the right direction and the situation is improving.

That said, we’re still dealing with some remaining effects from the incident and are continuing our work to fully stabilise the service.

Thank you for your patience, we’ll keep you updated as we make further progress.
Mar 9, 11:57 UTC
Update - We’re continuing to work on the issue, and current indications are that resolution could take some time.

If you have alternative ways to play music, we recommend using those in the meantime.

Our team is fully engaged and working with highest priority to resolve this as quickly as possible. We’ll share updates as soon as we have more information.
Mar 9, 11:34 UTC
Investigating - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Mar 9, 10:45 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Some web pages not loading
Resolved - The incident was resolved.
Mar 3, 16:03 UTC
Monitoring - We're aware that some users are experiencing load errors while browsing our website. Our team has deployed a solution and is monitoring the situation
Mar 3, 16:00 UTC
Update - We're aware that some users are experiencing load errors while browsing our website. Our team is on the case and working on a solution.
Mar 3, 15:57 UTC
Identified - We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
Mar 3, 15:51 UTC
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Reduced music playback
Resolved - The incident was resolved.
Feb 27, 08:17 UTC
Identified - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Feb 27, 08:13 UTC
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