Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted: - soundtrack.io - soundtrackyourbrand.com
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Apr 16, 2025 - 12:39 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 2025 - 12:38 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 2025 - 12:37 UTC
Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 12:02 UTC
Monitoring - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and weβll assist you further.
Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 2025 - 07:23 UTC
Identified - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 09:12 UTC
Update - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
We appreciate your continued patience and will share more updates as they become available.
Apr 12, 2025 - 08:50 UTC
Monitoring - Some users are reporting problems visiting our websites, including error messages like "Something went wrong" or "Your connection is not private".
Our team is actively investigating and working to resolve the issue as quickly as possible.
In the meantime, you can try the following workarounds: - Use a different browser - Clear your browser cache - Log out and log back in
Resolved -
The incident was resolved.
Apr 16, 16:41 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 16, 16:19 UTC
Investigating -
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Apr 16, 16:09 UTC