Our investigation indicated that the problem was due to our URLs being listed on a major network-level blacklist used by some ISPs and firewall/security solutions. That listing has since been cleared, and we are no longer seeing signs of disruption. Additionally, we have not received any new customer reports, which is a positive sign.
That said, we are continuing to monitor the situation closely.
If you're still experiencing issues, we recommend checking the following just as before:
Contact your ISP or network administrator to confirm that none of the following domains (or their subdomains) are being filtered: - soundtrack.io - soundtrackyourbrand.com
As a temporary workaround, you may also try connecting from a different network with fewer restrictions.
We appreciate your patience and encourage you to reach out if you're still seeing issues—your feedback is invaluable in helping us ensure full service availability.
Posted Apr 24, 2025 - 12:04 UTC
Update
We’ve continued investigating the recent connectivity issues and have identified that the primary cause appears to be our URLs being listed on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We have successfully removed ourselves from one major blacklist, which we believe may have been the root cause of the incident. We are currently monitoring the results. However, if you are still experiencing issues, we recommend taking the following steps:
2. Contact your ISP or network administrator to confirm that none of the following primary domains—or their subdomains—are being filtered or blacklisted: -soundtrack.io -soundtrackyourbrand.com
As a temporary workaround, you may also try connecting from a different network with less restrictive firewall settings.
We appreciate your patience and feedback, and will continue to monitor to resolve the situation.
Posted Apr 22, 2025 - 08:56 UTC
Update
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted: - soundtrack.io - soundtrackyourbrand.com
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Posted Apr 16, 2025 - 12:39 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 16, 2025 - 12:38 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 16, 2025 - 12:37 UTC
Update
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and we’ll assist you further.
As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Thank you again for your patience and understanding as we work to resolve this.
Posted Apr 15, 2025 - 12:02 UTC
Monitoring
We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.
We recommend taking the following steps if you're still experiencing problems:
Check your firewall or network security settings to ensure our URLs are not being blocked.
Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.
If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and we’ll assist you further.
Thank you again for your patience and understanding as we work to resolve this.
Posted Apr 15, 2025 - 07:23 UTC
Identified
We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.
We appreciate your continued patience and will share more updates as they become available.
Posted Apr 12, 2025 - 09:12 UTC
Update
We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.
We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.