All Systems Operational

Uptime over the past 90 days. View historical uptime.
Account Management ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Music Management ? Operational
90 days ago
100.0 % uptime
Today
Music Playback ? Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Platform hosting ? Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Container Engine Operational
Cloudflare ? Operational
Cloudflare Workers Operational
Cloudflare Pages Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare CDN/Cache Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
We're currently investigating issues affecting website access
Resolved - Our investigation indicated that the problem was due to our URLs being listed on a major network-level blacklist used by some ISPs and firewall/security solutions. That listing has since been cleared, and we are no longer seeing signs of disruption. Additionally, we have not received any new customer reports, which is a positive sign.

That said, we are continuing to monitor the situation closely.

If you're still experiencing issues, we recommend checking the following just as before:

Review your firewall or network security settings to ensure our services aren’t being blocked:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

Contact your ISP or network administrator to confirm that none of the following domains (or their subdomains) are being filtered:
- soundtrack.io
- soundtrackyourbrand.com

If problems persist, please contact us using this guide:
👉 https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access

As a temporary workaround, you may also try connecting from a different network with fewer restrictions.

We appreciate your patience and encourage you to reach out if you're still seeing issues—your feedback is invaluable in helping us ensure full service availability.
Apr 24, 12:04 UTC
Update - We’ve continued investigating the recent connectivity issues and have identified that the primary cause appears to be our URLs being listed on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.

We have successfully removed ourselves from one major blacklist, which we believe may have been the root cause of the incident. We are currently monitoring the results. However, if you are still experiencing issues, we recommend taking the following steps:

1. Check your firewall or network security settings to ensure our services are not being blocked:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

2. Contact your ISP or network administrator to confirm that none of the following primary domains—or their subdomains—are being filtered or blacklisted:
-soundtrack.io
-soundtrackyourbrand.com

3. If the issue persists after these checks, please reach out to our support team by following the steps outlined here:
👉 https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access

As a temporary workaround, you may also try connecting from a different network with less restrictive firewall settings.

We appreciate your patience and feedback, and will continue to monitor to resolve the situation.
Apr 22, 08:56 UTC
Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.

We recommend taking the following steps if you're still experiencing problems:

Check your firewall or network security settings to ensure our services have access to network accordingly:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

Reach out to your ISP or network administrator to confirm that none of our following primary domains or their subdomains are being filtered or blacklisted:
- soundtrack.io
- soundtrackyourbrand.com

If the issue persists after completing these checks, please reach out to our support team by following the steps outlined here:
https://help.soundtrack.io/hc/en-us/articles/19597790229788-Issues-affecting-website-access

As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.
Apr 16, 12:39 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 12:38 UTC
Update - We are continuing to monitor for any further issues.
Apr 16, 12:37 UTC
Update - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.

We recommend taking the following steps if you're still experiencing problems:

Check your firewall or network security settings to ensure our URLs are not being blocked.

Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.

You can find our general firewall guidance here:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and we’ll assist you further.

As a temporary solution, you can try connecting through a different network with less restrictive firewall settings to access our services.

Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 12:02 UTC
Monitoring - We've continued investigating the recent connectivity issues and have identified that the primary cause appears to be related to our URLs being included on certain network-level blacklists. These blacklists are used by various ISPs and firewall/security solutions, which may be blocking access to our services.

We recommend taking the following steps if you're still experiencing problems:

Check your firewall or network security settings to ensure our URLs are not being blocked.

Reach out to your ISP or network administrator to confirm that none of our domains are being filtered or blacklisted.

You can find our general firewall guidance here:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

If issues persist after these checks, please contact our support team at support@soundtrackyourbrand.com, and we’ll assist you further.

Thank you again for your patience and understanding as we work to resolve this.
Apr 15, 07:23 UTC
Identified - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.

We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.

You can find general firewall guidance here:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com

We appreciate your continued patience and will share more updates as they become available.
Apr 12, 09:12 UTC
Update - We've been working closely with many customers and have found that in several cases, the issue is related to network-level filtering, such as local firewall settings or ISP-imposed restrictions.

We recommend reviewing your network configuration to ensure that access to our services isn't being blocked, and contacting your ISP if needed.

You can find general firewall guidance here:
👉 https://help.soundtrack.io/hc/en-us/articles/115002592192-Firewall-settings

If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com

We appreciate your continued patience and will share more updates as they become available.
Apr 12, 08:50 UTC
Monitoring - Some users are reporting problems visiting our websites, including error messages like "Something went wrong" or "Your connection is not private".

Our team is actively investigating and working to resolve the issue as quickly as possible.

In the meantime, you can try the following workarounds:
- Use a different browser
- Clear your browser cache
- Log out and log back in

If you're still experiencing issues, please contact us at support@soundtrackyourbrand.com

Thank you for your patience!
Apr 10, 12:23 UTC
Apr 23, 2025
We are currently experiencing a problem with our service
Resolved - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Apr 23, 14:07 UTC
Identified - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Apr 23, 14:05 UTC
Investigating - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Apr 23, 13:59 UTC
Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
We are currently experiencing a problem with our service
Resolved - The incident was resolved.
Apr 16, 16:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:19 UTC
Investigating - We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
Apr 16, 16:09 UTC
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
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